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La Leche League International
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La Leche League International Website Help

Click here to contact a La Leche League Leader to help with a breastfeeding question.

Online Store Policies Site Help User Support
Member Pricing Terms of Use Forums Support What is a LLLID?
Customer Service Forums Terms of Use Website Search Who needs a LLLID?
Shipping Options Online Store Return Policy Help Forms Support How can I get my LLLID?
Return Policy Online Store Refund Policy Language Support What is the Dependability Bar?
Refund Policy LLLID Registration Policy LLLID Support Request How can I change my LLLID?
Bulk Orders Privacy Policy Donor Support Can I have more than one LLLID?
Apparel Store Support How do I change the password and email address for my LLLID?
How to get a discount Does LLLI share my information?
Tracking Shipments How do I update my address?
How can I see my donation history?
I am interested in Membership


Member Pricing

When you are an LLLI Member you will receive a 10% discount on merchandise in the LLLI Online Store. This discount is not applicable to Amazon.com virtual products. To receive your discount while shopping online be sure you are signed in with your LLLID (click the LLLID Sign On button, enter your LLLID, then click the button again.)


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Customer Service

Contact Customer Service at 847-519-9585 between the hours of 9:00 AM to 5:00 PM Central Time.


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Shipping Options

Please see our Shipping fees page which includes the U.S., international, standard, and expedited shipping fees.


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Return Policy

You can return items fulfilled by LLLI within 30 days of receipt of the item. You can not return personal items such as slings, pumps and pillows. You can return items purchased to:

La Leche League International
P.O. Box 4079
Schaumburg, IL 60168-4079
USA


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Refund Policy

Any items returned within 30 days can be refunded for the full cost, not including shipping and handling.


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Bulk Orders

Bulk ordering is now available directly through the LLLI Online Store. Your pricing will automatically change to bulk pricing when your subtotal comes to $100 or more. Amazon Virtual Products are not eligible for bulk pricing and will not be added to the total cost to determine bulk pricing. When you order $100 or more you receive a 5% discount off the online price.


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How to get a discount

One of the benefits of becoming a Member of LLLI is a discount in the LLLI Online Store. Visit our Membership Benefits page to see other benefits of membership with LLLI or Join Now!


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Tracking Shipments

If your order is shipped via FedEx there will be a tracking number in your order confirmation email. Go to www.FedEx.com to track your shipment. We can not track international orders.


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Online Store Return Policy

You can return items fulfilled by LLLI within 30 days of receipt of the item. You can not return personal items such as slings, pumps and pillows. You can return items purchased to:

La Leche League International
P.O. Box 4079
Schaumburg, IL 60168-4079
USA


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Online Store Refund Policy

Any items returned within 30 days can be refunded for the full cost, not including shipping and handling.


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LLLID Registration Policy

In order to be assigned your LLLID to sign onto any LLLI website, you must register and provide a valid email address.


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Website Search

We use a Google custom search for our website. To search our site, enter your search term in the box in the upper right corner and click the button to the right.

You can sort your search results by date or relevance. The default option will list the most relevant results first. Click "Advanced Search" for more searching options.


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Help Forms Support

  • How do I submit a Help form?
    • To submit a help form, go to the help form page.
  • How long does it take to get an answer when I submit a Help Form?
    • A trained LLL volunteer should respond to your question within a few days. The wait could be longer during high-volume times.
  • How will I get an answer to my question I submit in the help form?
    • You will get an e-mail from the llli.org website letting you known that a Leader has responded. In the e-mail there will be a link for you to click to access your form. When you click on the link you will be sent to a page that will ask you to confirm your zip code before opening your form. This is to prevent others form viewing your help form.
    • Please check your "junk mail" folder if you filter messages, as your e-mail program may not recognize the address and filter it out.
  • What if I need an answer right away?
    • If you need an answer sooner, you may wish to contact a local Leader, check our Mother-to-Mother Forums, or see if your question is addressed on our answer pages. If you have an urgent concern, please contact your health care professional. Help Forms are not intended to provide emergency care.
  • Who answers the help forms?
    • Your question will be answered by a volunteer La Leche League Leader, whose area of expertise is breastfeeding management.
  • Is my help form confidential?
    • The volunteer answering your question may turn to her support personnel to get the most accurate information to help you, but your name, email address and any other personal or identifying information will not be shared with others.

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Language Support

We have breastfeeding information in several languages.

  • English
  • Chinese
  • Spanish
  • Italian
  • Russian

Click the "Welcome" message at the top of the screen in the language you would like to view.


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LLLID Support Request

If you have claimed your LLLID but are unable to sign in, you may want to try one of the following:

  • Confirm that you are typing your LLLID correctly. Don't forget to include the @llli* in the front.
  • Try quitting your browser completely and starting a fresh session.

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Donor Support

Contact us and select "Funding Development" if you have specific questions. Or, visit our Donor FAQ for more information.


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What is a LLLID?

A LLLID (pronounced like "lid") is a La Leche League ID. LLLIDs are used by registered users (LLLI Leaders, Members and Users) to provide a personalized user experience and single sign on across the various LLLI systems (www.llli.org, LLLI Online Store, LLLI Mother-to-Mother Forums, etc.) With one login you have access to all of the LLLI websites as well as having access to your personal profile page where you can update your contact information with LLLI.


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Who needs a LLLID?

You will need a LLLID if you choose to sign onto any llli.org website (to access your user profile, get a discount from the LLLI Online Store, participate in the LLLI Mother-to-Mother Forums, etc.) If you choose not to register, you will not be able to access areas that require registration. However, you still will be able to access a great deal of our site, including our Breastfeeding Answers Pages, the New Beginnings archives, and our local help listings.


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How can I get my LLLID?

  1. Load www.llli.org
  2. Click the 'Get Your LLLID Here' link at the top right of the page
  3. Enter your email address
  4. A verification notice will be sent the email address entered, click the link in the verification email
  5. Enter the LLLID and password desired and submit the form

After you complete the above:

  • If you are a Leader contact your ADA to have her set your permissions properly.
  • If you are a Member, please contact Customer Service.

After you have your LLLID, and if you are experiencing difficulty, please go to http://www.llli.org/issues/create and submit a support question.


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What is the Dependability Bar?

The Dependability Bar (dBar) is the bar at the very top of the screen that is used in our single sign on system. This is where you sign on with your LLLID (click the LLLID Sign On button, enter your LLLID, then click the button again.)

Once you are signed in, you will be able to click the links in the dBar to take you to other parts of our system that require authorization. By using the dBar, you can navigate from your user profile to the LLLI Mother-to-Mother Forums to the LLLI Online Store without having to sign in again.


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How can I change my LLLID?

Your original LLLID will be in the standard format @llli*firstname.lastname. Once you have claimed your LLLID, you can create an "alias" for your LLLID. An alias is a name that is substituted for another name.

  1. Sign on to www.llli.org with your LLLID (click the LLLID Sign On button, enter your LLLID, then click the button again.)
  2. Click 'Dashboard' at the top of the screen in the Dependability Bar (dBar).
  3. Click 'Add LLLID Aliases' below your Quick Links section.
  4. Follow the instructions on the screen.

Everyone is allowed up to three aliases, including your original LLLID. Your LLLID and its aliases all use the same password. LLLIDs and LLLID aliases cannot be changed. The ability to delete LLLID aliases will be available in the future.


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Can I have more than one LLLID?

Each person who registers with LLLI can have only one LLLID. You can, however, create an "alias" for your LLLID (see How can I change my LLLID?.)


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How do I change the password and email address for my LLLID?

  1. Sign on to www.llli.org with your LLLID (click the LLLID Sign On button, enter your LLLID, then click the button again.)
  2. Click 'Dashboard' at the top of the screen in the Dependability Bar (dBar).
  3. Click the 'Change Password' or 'Change Password Recovery Email' link in your Quick Links section and follow the instructions.

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How do I update my address?

  1. Sign in with your LLLID (click the LLLID Sign On button, enter your LLLID, then click the button again.)
  2. Click 'Membership' at the top of the screen in the Dependability Bar (dBar).
  3. Click Update Information under 'My Profile.'
  4. Make necessary changes and click Submit.


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How can I see my donation history?

  1. Sign in with your LLLID (click the LLLID Sign On button, enter your LLLID, then click the button again.)
  2. Click 'Membership' at the top of the screen in the Dependability Bar (dBar).
  3. Click View Transactions under 'Transaction History.'

You may see a zero dollar transaction with the description "Batch Upload." This was a result of the transition to our new database.


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I am interested in Membership

Thank you for considering becoming a member of La Leche League! When you join LLL, you not only get personal benefits, you also have the satisfaction of knowing that you are supporting breastfeeding all over the world. Visit our Membership Benefits page to see other benefits of membership with LLLI or Join Now!


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